Returns & Refunds

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or other applicable law.

Live plants and natural variation

Live plants are living products and may naturally vary from the photos in shape, size, colour and growth. Colour can also change with sunlight, temperature and watering. Natural variation by itself is not treated as a fault.

Damaged, faulty or incorrect items

If an item arrives damaged, faulty, materially different from its description, or you receive the wrong item, contact us as soon as possible at Rapefpg@gmail.com. For transit damage, photos of the item and packaging help us assess the issue quickly.

Where the Australian Consumer Law provides a remedy, we will provide the remedy required by law. Depending on the problem, this may include replacement, refund or another appropriate solution.

Change of mind

We do not generally accept change-of-mind returns for live plants because they are living and time-sensitive products. For unused non-live items, contact us before returning anything; any discretionary change-of-mind return must be approved first. This does not affect rights that cannot be excluded by law.

Do not return items without contacting us

Please contact us before sending anything back so we can give the correct instructions. Unauthorised returns may be delayed or unable to be matched to an order.

Refund method

Where a refund is due, it will normally be returned to the original payment method unless another method is agreed or required by law.